WIPO Account — Troubleshooting

Please click on the link below to create a new WIPO Account

Create a WIPO Account

Common troubleshooting tips

Username is being rejected:

If the username you have chosen already exists for another WIPO Account, an error message will appear and you will be prompted to indicate a different username. Try adding an extra letter or number to make your username unique.

Username requirements:

• it must not contain non-Latin letters, blank spaces or any special characters
• the minimum number of characters for the username is four

I haven't received a validation email: An automatic message with instructions from no.reply@wipo.int will be sent to the email you indicated in the account creation form.

Resend validation email

If you do not see the validation email:

• Check your spam folder. 
• Contact the IT administrator of your e-mail account to adjust the spam filter settings. This mostly happens with email addresses that have a custom domain. 
• Add "no.reply@wipo.int" to your safe sender list.
• Ensure that a correct email address was entered in the account creation form. If the email you entered had a typo, then you will need to try again and create a WIPO Account with a valid email address. 

Form cannot be submitted: To ensure that the website is working properly, please clear your browser's cache and/or try using a different internet browser (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome, etc.). You can also try filling out the form with a different device.

Please click on the button below to find out how to create a WIPO Wallet account.

How to open a WIPO Wallet account

Job applications must be submitted via our online recruitment system. Follow these steps to create a recruitment account:

1. Visit the WIPO Recruitment portal webpage and then choose the type of job contract you are interested in: Staff vacancies, ICS vacancies, Internship Roster, or Young Experts Program. You will be directed to a page listing all available job vacancies.
2. Click on the "Apply" button next to the position you want to apply for. You will be redirected to a log-in page.
3. Click on the "New User" button. Fill out the "New User Registration" form and then click "Register".

WIPO Account vs the WIPO Recruitment Account

Please note that the WIPO Recruitment portal uses a different username and password than the WIPO IP Portal, which is used to access our intellectual property services.

For more information, please refer to the recruitment guide.  

Please try the steps below to regain access to your WIPO Account

Internet browser issue: To ensure that the website is working properly, please clear your browser's cache and/or try using a different internet browser (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome, etc.). You can also try logging in with a different device.

Type on login credentials: If the issue persists after clearing your browser's cache, double-check your username and password for typos (this solves most log-in issues)

Ensure my username is correct

Reset my password 

Haven't logged in a long time: If you haven't accessed your WIPO Account in a long time your password may have expired. Try resetting your password to reactivate it.

Reset my password 

The system could not reset my password: This error message appears when there is a browser issue. Please follow instructions for "internet browser issue" from this list.

Ensure you actually have a WIPO Account: One misconception is that if you have received email notifications from WIPO, this means that you also have the credentials to log in to the IP Portal.
Kindly note that notifications and newsletter subscriptions are separate from having a login credential.

Verify if I have a WIPO Account

If you find out that you actually do not have a WIPO Account, you can create a new account.

Create a new WIPO Account

We are unable to recover this account

Without a recovery email, it is not possible to recover access to the account. 

Please create a new account with the email address that you currently have access to, and ensure to include a recovery email for security and recovery purposes. This will help you avoid any potential recovery issues in the future.

Create a new WIPO Account

It looks like we've been unable to validate your new WIPO Account.

Resend validation email

An automatic message with instructions will be sent from no.reply@wipo.int and it may be redirected to your spam folder. If the confirmation email does not appear, contact the IT administrator of your email account to adjust the filter settings.
 

Verify if I have a WIPO Account

If you find out that you actually do not have a WIPO Account, you can create a new account.

Create a new WIPO Account

Strong authentication is required on your WIPO Account to access confidential data and documents in certain IP Services (currently  in eADR, eHague, and ePCT).
Click on the button below for  information on strong authentication methods and troubleshooting tips.

Strong Authentication FAQs

If you're having trouble logging into your WIPO Wallet account, please first check that you're not using your WIPO Account username and password - as these can be different.

If you believe you or someone in your company has registered for a WIPO Wallet account, you may have received login details upon completion of the registration process from our Finance department. Please check your messages or consult with the person responsible for managing payments in your organization.

If you're trying to log in to the Recruitment Portal, please note that the WIPO Account login details will not work in that portal. The Recruitment Portal uses a separate username and password.

If you've forgotten your login details or don't have an account to submit job applications, please use the appropriate "Forgot Password" , "Forgot Username" or "New User" links in that platform. 



Go to Recruitment Portal

Click on the button below to find out how to edit your personal details in your WIPO Account.

How to update my personal details

IMPORTANT

Please be aware that updating your personal details in your WIPO Account will not automatically update your personal details in an international IP application.
To manage an international IP application, please click on the relevant service below for more information:

Hague System - Industrial Design Registrations

Madrid System - Trademark Registrations

Manage your PCT Application

WIPO Accounts are not transferable for security and confidentiality reasons. Each WIPO Account is created in the name of an individual, not an entity, to ensure that every action taken by a WIPO Account holder can be traced back to a specific person. In other words, a WIPO Account is an individual account and belongs only to one person.

If you want to transfer the management of an international IP application to someone else, that person will need to have their own WIPO Account. Additionally, they will need to submit a separate form via the relevant IP registration service to formally notify of a change of holder or representative.

To manage an international IP application, please click on the relevant service below for more information:

Hague System - Industrial Design Registrations

Madrid System - Trademark Registrations

Manage PCT Applications
 

To deactivate your WIPO Account, please send an email from the address linked to your Account to contact.center@wipo.int. In your message, include your WIPO Account username and state that you wish to deactivate the account.

IMPORTANT

Please note that once a WIPO Account is disabled, the username and the e-mail address associated with the account will no longer be available and you will not be able to reuse them to create new WIPO Accounts. 

Our Recruitment and Human Resources team can help with all recruitment related queries, including access to the recruitment portal.

Contact Recruitment Portal Support

Contact our WIPO Wallet support team

Contact us